Do you have to register an account with Essential Home Store to place an order?

Yes. You must register an account with us to order online. Setting up an account on Essentialhomestore.co.uk is a way of saving your personal details, such as delivery addresses for future use. This makes the site even quicker and easier to use.

How do I know if my order has been received?

When we receive your order, an Order Invoice screen will be generated, issuing an order reference number. Please print out this page for future reference. You'll also receive an email confirming that we have received your order details. You can access your order history at any time by logging in to your account and clicking on the 'My Account' link and then selecting 'Account Maintenance' from the drop down menu.

Can I add to an existing order?

You can add items to your order until you confirm your payment details and complete the order with our payment provider - SagePay. Once the order is confirmed, you cannot add items to the same order. If you would like to order additional items, please place a new order.

Can I place an order from overseas?

Yes. Customers from abroad can both register and place an order, as long as the order is for delivery in the UK and Northern Ireland

What should I do if my credit/debit card was refused while placing an order?

If your credit or debit card was refused while placing an order on Essentialhomestore.co.uk, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.

Do I have to be present to sign for delivery?

Yes most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you cannot be present to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in a safe place. Otherwise, remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, or elsewhere.

How do I use a promotional voucher code online?

To redeem a voucher code, enter the single use code you have received into the promotional code box on the payment screen. The value of the voucher will be deducted from the total. However, please note that shipping may still apply.

What do I do if my promotional voucher code doesn’t work?

In the event that this happens please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and one of our representatives will deal with this accordingly.

How can I pay for my order?

We like to give you a wide selection of payment options. Therefore, you can use any of the cards listed. We also take security very seriously, so your details go through a secure payment platform, SAGEPAY, which ensures privacy and security at all times.

- VISA
- Mastercard
- American Express
- Delta
- Switch
- Maestro
- Visa Electron

How can I contact a member of the Essential Home Store team?

For issues related to the following:
•Your order -
•Your account -
•This website -
•Product availability -
•Concerns you might have -
•General questions or comments -

email  This e-mail address is being protected from spambots. You need JavaScript enabled to view it
For general queries including:
•Marketing
•Public Relations: email This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Our Customer Service Hours are:
Mon-Fri 9am - 5.30pm

How long does delivery take?

We supply a wide range of products so delivery times will vary from product to product.  Please see item listing for delivery times.  Whilst we always endeavour to get your item delivered within the time stipulated, there may be certain times in the year where demand has exceeded the supply and therefore our lead times for delivery may be extended. Where we are unable to deliver the items to you in a reasonable time, we will always keep you informed.

Does Essential Home Store have an exchange policy?

We have a 7 day refund policy.  We must receive the item within 7 days from receipt of your delivery.  Please click here and print off our returns form.
We will exchange on most items, as long as it has not been used, damaged and it is in its original condition. In the case of items ordered to your specification, for example made to order sofas, worktops and personalised products, these cannot be cancelled, exchanged or returned once your order is accepted.

Please send items with returns form to:

COMPLEX DISTRIBUTION
RETURNS DEPARTMENT
RIVERSIDE PLACE
8 LADYSMITH ROAD
ENFIELD
EN1 3AA